Shipping & Returns

● Shipping Fee

We are aiming to have your order dispatched from our facility within 1-5 business days. However, please bear with us in case we are spending extra time in checking / perfecting your items, particularly during the peak season around end of the year.

International Shipping


Shipping Options Delivery Time Price
Standard Shipping Delivery in 10 – 20 working days $3.99
Express Shipping Delivery in 7 – 15 working days $6.99
DHL Delivery in 1 – 7 working days $25.00
Free Shipping Free Shipping Over $79 $0.00

*All estimated shipping times do not include clearance/customs delays

* We do not ship to APO/FPO addresses

● Tracking an Order

You will receive an email with a tracking code for your use in tracking the whereabouts of your package. Please ensure your shipping address and contact information are correct before placing the order. We are unable to reroute a shipment after it is sent out. We are not responsible for incomplete deliveries due to an invalid or incorrect address provided by the customer.

 

If the tracking information shows that your package has been delivered, but you haven’t received it. Please refer to the following:

  • Check your mailbox or ask your front office first
  • A pickup notice might be left by the courier if you are not available upon delivery
  • Check with your neighbors, friends and family members living at the same address
  • Go to the tracking page and request a proof of delivery

 

Packages through standard shipping does not require a signature. We are not responsible for lost or stolen packages in transit. If you suspect your package lost or stolen in transit, please file a claim with the courier. In the case that your package is delivered to the wrong address, please contact the courier directly to open an investigation and redeliver the package to the correct address.

 

If you have any further questions on the above, our customer service team would be happy to assist, please send us an email at suyuyi01@163.com and we will reply to your inquiry promptly. Thank you for your patience!

Returns & Exchanges

Can I return my product for a refund or an exchange?

Sure! We’re 100% committed to making you happy. If you wish to return your item(s), please contact us with the reason of return, within 14 days from receiving your order (according to the delivery date on the tracking record, if applicable), and we will provide the return instructions in details! We only accept one-time exchange. Returns without prior communication with us will not be accepted.

 

Do you provide return label?

Please note that customers are responsible for all the fees involved for returning items. Return packages remain the responsibility of the customer until it is received by our team. Therefore, it is recommended that the customer takes necessary precautions by using registered and traceable services when returning the package.

Can I return my online order to any of your retail stores?

We’re sorry that any online orders’ returns and exchanges cannot be processed by the retail store. Please contact us by email with the reason for return and we will instruct you on the return procedures.